SHIPPING POLICY

Shipping Policy

Thank you for shopping with Helvetic Cosmetics group LTD. Below are the details of our Shipping Policy.

Order Processing Times

  • Orders placed before 1 PM are usually processed the same day.
  • Orders during high volume period may take 1-2 business days to fulfil.
  • No shipping occurs on weekends or Bank Holidays.

Delivery Schedules:

  • Tracked services deliver Monday-Friday 

Shipment Confirmation & Tracking

After your order is fulfilled, you will receive an e-mail with a Royal Mail Tracked 48 number, which will be active within 24 hours. 

Shipping to P.O. Boxes

We do not ship to P.O. Boxes, BFPO, or APO addresses.

Overseas Shipping

We ship within the United Kingdom only. If you would like to buy from abroad, please contact us and we will do our best to accommodate your order.

Customs, Duties & Taxes

  • Customers are responsible for any customs duties, tariffs, or taxes imposed during or after shipping.
  • Helvetic Cosmetics group LTD cannot guarantee customs clearance or be held responsible for seized, taxed, or restricted items. Please verify local import rules before purchasing.

Damages During Shipping

  • Helvetic Cosmetics group LTD is not responsible for damage or loss during transit.
  • If your order arrives damaged, contact the shipping carrier to file a claim. Keep all packaging and damaged items as evidence.

Returns Policy

For information on returns and refunds, please see our Returns Policy.

Need Help?

For shipping inquiries, contact us via live chat on our website or through our Contact Us page.

Thank you for choosing Helvetic Cosmetics group LTD!