Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Apply a small, measured amount to clean, dry skin in areas prone to chafing and moisture. Allow it to fully absorb before dressing, leaving you feeling confident and ready to take on any occasion.
Can Family Jewels be used on other parts of the body?
Yes, while specifically formulated for intimate areas, it can also be applied to the inner thighs, lower back, or anywhere prone to discomfort and friction.
How often should I use it?
For best results, apply daily, ideally after a shower, or whenever you need all-day freshness and protection.
How much should I apply?
A pea-sized amount is sufficient for long-lasting comfort. The formula spreads easily and absorbs quickly, ensuring effective coverage without excess.
How long does a tube last if used daily?
This depends on your personal usage and lifestyle. On average, a tube should last approximately one to two months with daily application.
Can Family Jewels be used together with other grooming products?
Absolutely. Our premium formulation pairs well with other high-quality grooming essentials, offering a comprehensive self-care experience.
2. Ingredients & Safety
Is Family Jewels free from aluminium and talc?
Yes, our formula is 100% aluminium-free and talc-free, using tapioca starch as a natural alternative for moisture absorption.
Are the ingredients safe for long-term use?
Yes, Family Jewels is dermatologically tested and formulated with safe, skin-friendly ingredients designed for daily and long-term use.
Is it suitable for sensitive skin?
Yes. Our Swiss-made formula is enriched with Black Cumin Seed Oil, Asian Ginseng Root Extract, Cucumber Juice, and Allantoin, providing soothing and protective benefits, making it suitable for all skin types, including sensitive skin.
Is Family Jewels safe to use before intimacy?
Yes, but it is not designed for consumption. While safe for external use, we recommend allowing it to fully absorb before engaging in intimate activities.
3. Fragrance & Performance
What does Family Jewels smell like?
Our signature fragrance is crafted by a leading Swiss perfume manufacturer, offering a distinct, refined, and masculine aroma. Future product variations will introduce new premium scent profiles.
How does Family Jewels differ from traditional deodorants?
Unlike traditional deodorants, Family Jewels is specifically designed for intimate areas, offering moisture control, anti-chafing protection, and long-lasting freshness, without leaving any sticky residue.
Will it leave a residue or stain clothing?
No, our formula dries quickly, absorbs completely, and leaves no visible residue, making it ideal for daily wear.
How long does the protection last?
Family Jewels is designed to provide long-lasting freshness and protection throughout the day. However, for those with an active lifestyle, reapplication may be beneficial.
4. Brand & Product Philosophy
Why should I use Family Jewels over other products?
Unlike mass-market alternatives, Family Jewels is a premium Swiss-made grooming product, offering high-performance, skin-conscious care with a luxurious fragrance, premium ingredients, and elegant packaging.
What makes Family Jewels different from competitors?
Swiss-made excellence for superior quality and reliability
Premium ingredients for moisture control, odor protection, and skin health
Refined fragrance crafted by Swiss perfumers
Elegant packaging, designed to match the sophistication of the modern gentleman
5. Shipping & Returns
How does shipping work, and what are the costs and delivery times?
Orders are processed within 1-2 business days (excluding weekends and holidays). Shipping costs are shown at checkout, with delivery taking 3-5 business days. You’ll get a tracking email once your order ships, and tracking may take up to 48 hours to update. We also ship internationally to select locations, with costs and delivery times shown at checkout. Any duties or customs fees are the recipient's responsibility. If your package is delayed or lost, contact us for help with filing a claim.
What if my package is damaged or lost?
If your package arrives damaged, please take photos and contact us within 48 hours of delivery. For lost packages, we will work with the carrier to resolve the issue or provide a replacement or refund as needed.
What is your return and refund policy?
We offer a 30-day return policy. Items must be unused, in original condition, with tags and packaging. Contact us at contact@familyjewels.co to start a return. If approved, you’ll get a refund within 10 business days after we receive and inspect the item.
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